


SUPPORT CHAMPIONS
What is a Unit4 Support Champion?
A Unit4 support champion is someone that has been appointed to provide support and guidance to Unit4 system users within their service area or team.
CW&C Support Champions - including schools and academies
CEC Support Champions
CEC Support Champions - schools and academies
The role of a Unit4 support champion is:
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to act as the first port of call for general system and process queries relating to Unit4 for the service or team they represent
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to attend training to ensure that their knowledge of Unit4 is up to date in order to support other colleagues
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to signpost users within their area to available training and guidance material on the microsite
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to support their service or team to consider the best use of Unit4 and any local business process impacts
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to ensure that staff are clear on responsibilities and functions associated with their role as it relates to using the Unit4 system
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to provide remote support and guidance to system users and to signpost users to central support mechanisms where needed
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to coordinate (if necessary) any local testing of system upgrades and changes, guided by the central support team.