SUPPORT CHAMPIONS

What is a Unit4 Support Champion?

A Unit4 support champion is someone that has been appointed to provide support and guidance to Unit4 system users within their service area or team.

The role of a Unit4 support champion is:

to act as the first port of call for general system and process queries relating to Unit4 for the service or team they represent
to attend training to ensure that their knowledge of Unit4 is up to date in order to support other colleagues
to signpost users within their area to available training and guidance material on the microsite
to support their service or team to consider the best use of Unit4 and any local business process impacts
to ensure that staff are clear on responsibilities and functions associated with their role as it relates to using the Unit4 system
to provide remote support and guidance to system users and to signpost users to central support mechanisms where needed
to coordinate (if necessary) any local testing of system upgrades and changes, guided by the central support team.