FREQUENTLY ASKED QUESTIONS

What is a Client ?

Unit4 has separate versions in the system, which are known as clients: Client 11 - Cheshire East Council including schools and ASDVS (council companies) Client 12 - Cheshire West and Chester Council including schools and ASDVs (council companies Client 13 - Cheshire Pension Fund Client 14 - Academies
What is Halo ?

The ICT system that records all helpdesk calls and ICT online requests/reports. All incidents raised are referred to as Tickets.